WhatsApp Chat

MERCHANT BENEFITS

Talk to your customers in real time by integrating Facebook's WhatsApp instant messaging directly into your online store. Increase customer satisfaction and sales!

The WhatsApp Chat module allows you to stand out from the competition by adopting an innovative discussion channel, increasingly favored by consumers because it offers many more advantages than simple e-mails or phone calls. Your customers can quickly obtain, at no extra cost, an answer to any questions they may have and that may hinder their purchasing decision. At a time when customer relations have become largely digitalized, instant messaging allows you to discuss and inform your customers live, at the moment they are ready to buy, as you would in a physical store. This reduces the risk of shopping cart abandonment.

Note: BusinessTech is an independent editor and e-commerce expert for more than 15 years. Not related to WhatsApp, owned by Facebook (Meta) company, you will benefit from objective advice adapted to your situation and needs.

Keep in touch with your customers even if they have left your site

Our module installs the very popular WhatsApp chat plugin on your PrestaShop store. Your visitors will not hesitate to use this discussion channel that they know by heart. Moreover, you will be able to reply and continue to chat with them even if they have left your site in the meantime. They will receive your messages in their WhatsApp application, through any device. This allows you to convert them after their visit and keep them coming back to order. This will allow you to take the time to build a real trusting and long term relationship with your customers.

Instant messaging for all your customers

By integrating instant messaging plugin directly on your website, you can create engagement with your community and generate leads, as you may already do through messaging set up on social networks. But where the messaging available on your Facebook Page, for example, is reserved to the users of the social network, the WhatsApp chat plugin is for all your customers, whether they have a Facebook account or not.

Identify products directly in the thread

Advise your customers by displaying them directly within the chat the products that best meet their expectations! Once you've created your catalog in your WhatsApp Business profile^(*), all you have to do is insert the product of your choice directly into the chat thread with your customer. What's more, your customers can consult your catalog on your WhatsApp Business profile at any time and discuss it with you in the chat.

^(*)Only with the WhatsApp business application ("WhatsApp Business", free download)

FEATURES

• Configuration of a schedule for activating WhatsApp chat on your site: configuration of opening/closing days and hours
• Possibility to activate/deactivate the chat in 1 click, in order to make it accessible only when you are really available to answer, without changing the opening schedule
• Possibility to disable the chat display on mobile

Module exclusivity: customization of the chat plugin

• Possibility to set the position of the chat plugin (bottom right/bottom left)
• Possibility to choose the size of the chat plugin icon (large/small)
• Possibility to customize the margins of the chat plugin (top/bottom/right/left margins), for the display on desktop on one hand and on mobile on the other hand

Automatic message configuration^(*)

• Possibility to customize your business profile (logo, shop name, website URL, description etc.) to confirm to users that they are in contact with your shop
• Possibility to set up an automated reply to the first message sent by a new instant messaging user (to give more information about your shop, indicate a response time, etc)
• Possibility to set up an automated reply to be displayed in case of absence.
• Possibility to set up keyboard shortcuts for the answers you frequently send
• Possibility to organize your customers, discussions or specific messages with WhatsApp labels

Product identification within the chat^(*)

If you have created your product catalog in the WhatsApp Business application you can identify products directly within the chat to best advise your customers and redirect them to a particular product page. Your customers can also view the catalog on your WhatApp business profile.

^(*)Only with the WhatsApp business application ("WhatsApp Business", free download)

BENEFITS FOR CUSTOMERS

Your customers will appreciate being able to be informed directly on your website, as if they were in a physical store, through an instant messaging service they know well and use every day on their smartphone. This discussion channel will allow them, in a more playful and informal way than sending an e-mail, to ask their questions and be quickly reassured about their purchases.

RECOMMENDATIONS

• About WhatsApp account: Installing the WhatsApp chat plugin on your website requires you to have a WhatsApp account. We recommend downloading the (free) WhatsApp Business application for multiple business-friendly features.
  
  
• Work in complete safety: In order to ensure the compatibility of the Dynamic Ads + Pixel module with the rest of your installed modules, we recommend to firstly install the module in a pre-production environment. Our Parachute service allows you to easily duplicate your shop on a test environment and secure your production releases, come and discover it!

WORKS WITH AND PERFECTLY COMPLEMENTS OUR OTHER FACEBOOK MODULES

BusinessTech is specialized in the development and publishing of Facebook and social network modules for PrestaShop. Visit our complete catalog : Facebook & Social Networks modules