Conversion rate increase guaranteed: The most complete and powerful product rating & review system, plus Google Rich Snippets functionality.
ELECTED JURY'S FAVORITE AT PRESTASHOP AWARDS CEREMONY
WHAT THIS MODULE DOES FOR YOU
Get the best customer rating and review module for PrestaShop, and increase your conversion rate significantly! Moreover, with Google Rich Snippets, benefit from visually enhanced results on Google's search engine and increase your click rate, number of visitors and sales!
By combining this module with our "Wall Posts" module you can have any rating / review automatically posted on your Facebook page. The mechanism also integrates very well with the moderation tool, so that if moderation is enabled on the module, reviews will only be posted to Facebook once validated.
This module is also fully compatible and integrates with Presta-Module's "Advanced Pack 5" module.
For shops whose head office is located in France, the module is compliant with the decree No. 2017-1436 of 29 September 2017 on "information obligations relating to online consumer notices" and in effect from 1 January 2018. For more information on the decree, click here.
Highly advanced customer rating and review system
The module includes a state-of-the-art rating and review system with great features and functionality:
- Slick AJAX based interface
- Enable numerical ratings only (without written reviews) or both
- Reviews pagination options for both the front and back-office
- Advanced rating and review moderation / modification tool(*): ability to require moderation/admin approval for written reviews to be posted, ability to edit written reviews to correct any typos or mistakes, or slightly adjust the verbiage, as well as the ability to delete a review altogether.
- Ability to place a link, next to the list of your product reviews, to one of your CMS pages (*) detailing your review management policy (for example, the possibility or not to modify a review and the modalities of the modification).
- Ability to add, just above the product reviews, a short text summarizing your use of the moderation tool (*)
- manually add reviews from your back-office (*)
- Review litigation management system: you can type a reply to a review which will be sent to the customer, and after reading it, the customer will have a one-time ability to modify his / her rating and review. Furthermore, your response can also be displayed below the customer's review so visitors can also read your response
- Two authorization levels for reviews: any registered customer can post on any product, or only customers who have already purchased a specific product can rate it
- Review summary block can be included on any of the 4 hooks available on the product page (extra right, extra left, product actions or product footer)
- Detailed reviews are included in an extra product tab on the product page
- Ability to include a "latest reviews" block in several of your website's "hooks" / locations, as well as a dedicated page with all reviews
- 6 different preset styles for review icons (stars and thumbs up, each with 3 color sets) and you can add your own additional icon sets very easily
- Ability to display the average rating of each product in the "list" pages (categories, brands, search results etc ...)
(*) Following the application of the decree n ° 2017-1436, if the head office of your shop is located in France, it is your responsibility to inform your customers of the way in which their reviews are processed.
Complete system of reviews exportation & importation
You have the ability to import your product ratings and reviews from any product feedback plateform allowing an exportation in CSV format, as for example "Verified Reviews" or "TrustPilot". In this way, you can keep your ratings and reviews history!
Of course, if your reviews come from the "Product comments" PrestaShop native module, you can also import them very easily.
Our module allows you to export your ratings and reviews in a CSV file.
Google Rich Snippets
Google's Rich Snippets consists of additional HTML code added on your product pages, which is invisible to visitors. They allow you to turn your regular search engine results into visually enhanced, eye-catching results, at no additional cost.
Products benefiting from Rich Snippets will include additional product information such as category, price, and may also include other details such as brand and even a photo (which elements are included are up to Google though).
If any ratings and reviews have been posted for the product, your listing in Google search engine results will also include its rating, displayed in the form of stars. This greatly enhances your visibility and will result in a much higher click rate on your links, even if you are not in the top results.
- Selection / priority order of meta-description, short description or long description for your Rich Snippets product description
- Ability to include lowest price / highest price range in your Rich Snippets code for products with attribute combinations
- Several options for unique product identifiers (brand, EAN / UPC and supplier reference)
- Automatic inclusion of full product category via the PrestaShop breadcrumb
- Selection of individual (last rating and review posted) or aggregate (average of all product ratings) for inclusion in the Rich Snippets code
Badge displaying average rating on products
So that your customers and visitors can easily see what is the average rating assigned to the products of one of your categories or brands we have included the possibility to display on these list pages a badge summarizing the average rating on these products.
Automatic e-mail features
- You can receive an e-mail every time a new rating / review is posted
- You can choose to send your customers an automatic e-mail reminder to invite them to rate the products they have purchased a few days after their order
- Upon installation of the module, you can also import all your past orders and invite your customers to post reviews on these past orders, so as to quickly start populating your online shop with customer reviews.
- You have the ability to customize the footer of all the e-mails sent by the module
Configurable voucher incentives for reviews and Facebook likes
You can also configure vouchers with small amounts as an incentive to encourage your customers to review your products and then share these reviews on Facebook. The 2 voucher systems (for posting a review and then sharing on Facebook) are independant and you can configure either, both or none.
If you do so, customers will be informed of this fact both on your product pages above the form to post a review and via the reminder e-mails, further boosting the share of people who will review your products.
Integration with our Wall Posts module
If you have already purchased our "Wall Posts" module you can have any rating / review automatically posted on your Facebook page.
The mechanism integrates nicely with the moderation feature, so that reviews will only be posted on your page once they have been approved from the moderation interface, if moderation has been activated.
Integration with Presta-Module's "Advanced Pack 5" module
BusinessTech and Presta-Module have once again worked together to bring you a real synergy: their "Advanced Pack 5" module perfectly integrates with our module. All products listed on one of the "pack" pages produced by their module will have the average star rating, as well as all the detailed reviews, for each product that makes up the pack.
According to an IFOP survey, 96% of Internet users are very sensitive to the online merchants e-reputation. 88% of Internet users consult the reviews before purchasing and 58% read its even without purchasing intention. Your customers will therefore be pleased to know the previous customers reviews.
In addition, this module allows you, if you wish, to offer them a voucher in exchange for a review or a sharing of their comment on their Facebook page. Customers are never against a discount, so they will surely purchase !
- Module compliant with decree n° 2017-1436 in effect as of January, 2018: For stores whose head office is located in France (and ONLY for them), Decree No. 2017-1436 of 29 September 2017 on "information obligations relating to online consumer notices" requires certain constraints. We made all the necessary modifications so that the module is completely in conformity with this decree. However, it is your responsibility, thanks to the new functionalities of the module, to bring up to standard your online shop in using the text of the decree available by clicking here
- Work in complete safety: In order to ensure the compatibility of the Customer Ratings and Reviews Pro + Google Rich Snippets module with the rest of your installed modules, we recommend to firstly install the module in a pre-production environment. Our Parachute service allows you to easily duplicate your shop on a test environment and secure your production releases, come and discover it!
- Compliance with the GDPR: By installing this module, in addition to the implementation of a rating and review management system, you allow your customers to react to feedback on your products through tools made available by Facebook and Twitter (“like” and / or "share" buttons). Regarding this, Facebook and Twitter are likely to access certain information relating to their browsing. We remind you that, as responsible for the use of personal data of your customers and visitors and in order to respect the new European General Data Protection Regulation, you must clearly inform your users of this, in an easily accessible documentation (e.g. your Terms and Conditions). You must provide them with the links that will direct them to Facebook and Twitter’s personal data policies. You also must inform them of their rights, in particular their right of opposition to the use of their personal data and the means to assert their rights.
We decline all responsability in case of non-compliance with the above mentioned Regulation.
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